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Customer Service
PAYMENTS ACCEPTED: Visa, Mastercard, American Express, Paypal. Checks and money orders also accepted - print out online invoice and send to: "Orna Mentz" 1934 Reedside Drive, Fancy Gap, VA 24328 - CONTACT BY TELEPHONE: 276-728-2778 or e-mail Monday through Saturday, 8:00 a.m. to 8:00 p.m. EST, with extended hours starting November 1st.
Your charge will appear on your credit card statement as "Orna Mentz"
RETURNS POLICIES: Orna Mentz offers the following Returns Policy: Other than the below listed exceptions, all requests for return and refund will be accepted if the request is made within 30 days after you have received your order - no questions asked. (We only ask that you cover the cost of shipping the item back should that prove to be necessary) EXCEPTIONS: Custom orders, such as corporate or wedding favor orders are not covered under this return policy. Any items listed in the Fabulous Finds category, including used and vintage pottery, furniture, and clothing, are not returnable. Please look carefully at the images provided before making your purchase. If you require additional images, please submit a request and we will be happy to provide them! Any noticeable flaws or damage such as rips, cracks or breakage will be photographed as accurately as possible.
Refunds are processed back to your account within 30 days of either your cancellation notice (should you change your mind and decide to cancel before the item has been shipped), or 30 days from the date that we receive the returned item. We're pretty easy to get along with, so don't worry about making a return if you really need or want to.
To obtain the status of an order, enter the Confirmation Number and E-mail address associated with the order and then click Go!.
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